Pirate Techs Technology Assistance

IT Service Desk

252-328-9866

800-340-7081

Monday thru Thursday 7:30 a.m. - 8:00 p.m.
Fridays 7:30 a.m. - 5:00 p.m.
Weekends 10:00 a.m. - 5:00 p.m.
After hours? Option 1 to report a system outage

Submit a Service Request

Technology Support Centers

Visit your nearest Pirate Techs Center. There are four locations to serve you and no appointment necessary.

Austin 103

Monday thru Friday
8:00 a.m. – 5:00 p.m.

Joyner Library 1101

Monday thru Friday
8:00 a.m. – 5:00 p.m

Laupus Library 1500

Monday thru Friday
8:00 a.m. – 5:00 p.m.

MCSC 206

Monday thru Friday 10:00 a.m. – 7:00 p.m.
Weekends: 1:00 p.m. – 5:00 p.m.

Services

Self help options include our IT knowledge base, the student quick links page or the faculty and staff quick links page.

Network and Wireless
  • Wireless
  • Eduroam
  • VPN
  • Guest WiFi
  • MyDevices.ecu.edu
Software
  • Operating system (reinstallation and upgrade)
  • Driver conflicts
  • Data recovery (best effort – no guarantee of repair without data loss)
  • Microsoft 365 Office
  • Mobile Outlook
Misc. Services
  • Passphrase reset. Austin & Laupus Library only; Photo ID required
  • Multifactor Authentication
  • Opscan exam grading. Self-service in Joyner and Laupus
  • Employee computer repair. Drop off & pick up in Austin

 

Hardware
  • Hardware troubleshooting and diagnostics
  • Hard drive and memory upgrades (student provides parts; best effort – no guarantee of repair without loss of data)

Note: Apple computers repaired through Dowdy Student Stores; Windows computers referred to local repair centers.

Viruses and Malware
  • Antivirus installation and configuration
  • Virus or malware removal (best effort with no guarantee of repair without data loss)
  • Removal tool recommendation and instruction