Skip to a section: Option 1. Self-Service Portal | Option 2. Visit a Pirate Techs Technology Support Center | Option 3. Request an Activation Code Online
Overview
Occasionally, a password expires or locks and must be reset. We recommend the self-service online portal (Option 1) as the most convenient method for resetting your password. However, if you need help, we are happy to assist. See options 2 and 3.
Option 1. Self-Service Maintenance Portal (Recommended)
The steps below are for current faculty, staff, students, retirees, unpaid affiliates (ECU users) and alumni who have already activated their PirateID account. First-time users will be prompted to enroll. For an overview and instructions (all users), see the Accounts - Access category in the IT Knowledge Base. Note that updating your password through the SSPR portal does not update any mobile app logins.
| ECU Users |
Alumni |
- Navigate to pirateid.ecu.edu.
- Type PirateID, password and enter captcha numerals. Select Login.
- Select an authentication option, then verify your identity. The Change Password dialog box opens.
- Enter your current password. Create and type in a new password then confirm the new password.
- Log out through the account menu drop-down.
- For more how-to's and info: ECU user IT Knowledge Base category
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- Log in to pirate365.ecu.edu.*
- If prompted, answer authentication questions.
- Select profile picture, choose View Account.
- Select Change Password link on the Password tile.
- Enter current password, type and confirm new password.
- Select Submit.
- For more how-to's and info: alumni IT Knowledge Base category.
*Legacy alumni accounts created before 2014 use passwordreset.microsoftonline.com for password resets.
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Option 2. Visit your nearest Pirate Techs walk-in location
Visit any one of four Pirate Techs walk-in locations on campus for assistance from a technician. No appointment necessary. Photo ID required.
Option 3. Request an activation code online
If you have a problem resetting your password through the self-service portal, follow these steps:
- Complete the ECU PirateID Password Reset Request.
- Attach a copy of a valid photo ID such as an ECU 1 Card, driver's license or any government-issued photo ID.
- Cover all information on the photo ID copy except your name and photo before making the copy. This protects your personal information.
- Submit the form.
- Check your alternate (non-ECU) email address for an activation code to access your account.
Password reset requests submitted before 12:00 p.m. are completed by 5:00 p.m. the same business day. Requests submitted after 12:00 p.m. are completed by 12:00 p.m. the following business day. We make every effort to reset your password as soon as possible.